Return Policy

Return Policy

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Return Period

You have 30 days from the date of delivery to return an item. Items must be returned in their original condition, with all tags attached and in original packaging.

Eligible Items

Most items can be returned, except:

  • Personalized or custom-made items
  • Perishable goods
  • Digital products
  • Items marked as final sale
  • Intimate apparel and swimwear (for hygiene reasons)

Return Process

  1. Contact Us: Email us at [your-email@productoverstock.com] with your order number and reason for return
  2. Get Authorization: We'll provide you with a return authorization number and shipping instructions
  3. Package Items: Securely package the items in their original condition
  4. Ship Back: Send the package using the provided return label

Refunds

Once we receive and inspect your returned item, we'll process your refund within 5-7 business days. Refunds will be issued to your original payment method.

Exchanges

We're happy to exchange items for a different size or color, subject to availability. Follow the same return process and specify that you'd like an exchange.

Return Shipping

We provide prepaid return labels for defective items or our errors. For other returns, customers are responsible for return shipping costs.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [your-email@productoverstock.com] with photos of the issue. We'll arrange for a replacement or full refund at no cost to you.

International Returns

International customers are responsible for return shipping costs and any customs fees. Please contact us before returning international orders.

Contact Information

Questions about returns? Contact us:

  • Email: [your-email@productoverstock.com]
  • Phone: [your-phone-number]
  • Hours: Monday-Friday, 9 AM - 5 PM CST

This policy was last updated on [current date]. We reserve the right to update this policy at any time.